Counter Calling Pad

QMS (Queue Management System) counter calling pad, which is a device used at service counters to call the next ticket number, display it on an LED screen, and sometimes trigger an audio announcement.

Here’s what it typically does:

• Calling the Next Customer: With a press of a button, the staff can signal the system to call the next waiting ticket number. This usually updates the counter’s LED display and sometimes a main waiting area display, along with an optional voice announcement.
• Recalling Customers: If a customer doesn’t respond, the pad often has a “recall” function to call the same number again.
• Transferring Customers: Some advanced pads allow staff to transfer a customer to a different service or counter.
• Other Functions: Depending on the system, the pad might have buttons for functions like “finish service,” “no show,” or specific service types.

Types of Calling Pads:

Physical Keypads: These are dedicated hardware devices with buttons for various functions. They might have a small LCD screen to show information.

Software-Based Pads: These are applications that run on a computer or tablet at the counter, offering a graphical interface for calling and managing the queue.

In essence, the QMS counter calling pad is the tool that empowers the service staff to interact with the queue management system and efficiently serve customers.

Components of a QMS Counter Calling Pad System:

1. Counter Calling Pad

   • A physical keypad with buttons (e.g., Next, Repeat, Call Specific Number, Cancel).

   • Often labeled with counter numbers (e.g., “Counter 3”).

   • May be wired or wireless (RF or Wi-Fi).

   • Some include LCD mini-screens or LED indicators.

2. LED Display Unit

   • Wall- or ceiling-mounted to show the current ticket number and counter number.

   • Can display in multiple lines (e.g., “Now Serving 23 at Counter 5”).

3. Ticket Dispenser (optional)

   • Allows customers to take a ticket upon arrival.

4. Control Software / Main Controller

   • Manages ticket queue logic.

   • Integrates with calling pads and display.

   • Sometimes PC-based, cloud-based, or embedded.

5. Audio Module (optional)

   • Plays a ding sound or announces, e.g., “Token 23, please proceed to Counter 5.”

 How It Works:

1. Customer takes a ticket.

2. Agent presses the “Next” button on the counter calling pad.

3. The system:

   • Shows the new ticket number on the LED display.

   • Sends audio or visual alert.

   • Logs the call (for analytics/reporting, if software-enabled).

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