Returns & Refunds Policy

Introduction

Takashi Limited is committed to providing exceptional customer service. This Returns and Refund Policy outlines the terms and conditions under which customers may return products purchased from our online store.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Timeframe: Most items may be returned within 10 days of the delivery date.
• Product Condition: The product must be in its original, unused condition with all original packaging, accessories, and documentation included. The product must not show signs of wear, damage, or use.
• Proof of Purchase: A copy of the original order or invoice must accompany the returned product.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Software (including software downloads and updates)
• Digital products (e.g., ebooks, music downloads)
• Consumable items (e.g., ink cartridges, toner cartridges) once opened
• Personalized or custom-made products
• Gift cards
• Products marked as non-returnable on the product page

Return Process

1. Initiate Return: Customers must contact Takashi Limited customer support at info@takashi.co.ke or 0704040406 to request a Return Merchandise Authorization (RMA) number.
2. Packaging: Carefully repack the product in its original packaging, including all accessories and documentation. Use adequate protective packaging to prevent damage during shipping.
3. Shipping: The customer is responsible for return shipping costs unless the product is defective or the wrong item was shipped. Takashi Limited recommends using a trackable shipping method with insurance.
4. Return Shipment: Ship the returned product to the address provided by Takashi Limited customer support. Please include the RMA number on the shipping label.

Refunds

1. Inspection: Upon receipt, the returned product will undergo inspection to verify its condition.
2. Refund Amount: If the product meets the return eligibility criteria, a refund will be issued for the purchase price of the product, excluding original and return shipping charges.
3. Refund Method: Refunds will be processed to the original payment method within [number] business days of receiving the returned product and completing the inspection.
4. Exchange: If you wish to exchange a product, please return the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective product, please contact Takashi Limited customer support immediately. We will arrange for a replacement or refund at our expense, including return shipping costs. Please retain the original packaging and any damaged items for inspection.

Restocking Fees

Takashi Limited may impose a restocking fee of [percentage] on certain returned items, depending on the product and its condition. You will be notified of any applicable restocking fee prior to processing the refund.

Shipping Errors

If Takashi Limited ships the wrong item or an incorrect quantity, we will arrange for the correct item to be shipped to you at no additional cost. You must contact customer support within [number] days of receiving the order to report the error.

Contact Information

For questions or concerns regarding our returns and refund policy, please contact Takashi Limited customer support at:

• Email: info@takashi.co.ke
• Phone: 0704040406 

Disclaimer

Takashi Limited reserves the right to modify this returns and refund policy at any time without prior notice.

By placing an order with Takashi Limited, you agree to the terms and conditions of this returns and refunds policy.